If you have any questions or comments please give us a call at 1.800.348.1831 or submit a form here and we will get back to you as soon as possible. Please visit our Educational Services page for more webinars.
|Event Name:||Creating Bank Success through Superior Service Quality|
|Date:||Thursday, February 16, 2017 1:00pm CST|
|Panelist(s) Info:||Ric Carey Director Peak Performance Consulting Exec Vice President - Retired Umpqua Bank|
|Credits:||1.2 AAP Credits, 1.0 CPE Credit|
Everyone believes service quality is important, especially for high value clients. But very few institutions actually measure service quality on a monthly basis and even fewer integrate service quality into their monthly reward and recognition programs. It is a known fact that institutions that score highly on customer service out perform their peers in many financial categories.
Learn best practices for creating and maintaining a superior service quality culture with branches as well as the back room departments, how we measured all branches and departments on specific service quality attributes every month. Understand how Service Quality program gets integrated into the branches incentive plans, played into department managers bonus and how service quality was recognized and rewarded within the organization.