RW Advantage - Webinars

*CU FOCUSED* - Call Center Representative Training
Presented By:CUWebinars.com
Panelist(s) Info: J.T. Turner  (Bio)

The webinar leader is J.T. Turner, who has over 28 years of experience in the lending industry. He has worked as a trainer for the past 22 years, in areas of lending, underwriting, origination, quality control, and personal growth. He is a seminar leader for the Center for Financial Training, a member of the Franklin Speakers Bureau, and past member of the National Speakers Association. J.T. is also a professional actor, with credits in film, TV, radio and on the stage.

Price:$195.00
Description:

In our very competitive industry, people are looking for ease when it comes to service. This has caused Call Centers to blossom. And while there are excellent technological advances in this area, few companies address the unique needs a call center representative has for being trained.

This webinar will focus on the customer service aspects of Call Centers, rather than software or technology.

Covered topics:

  • The call cycle
  • Why have call centers?
  • Using open/closed questions to control a call
  • Showing value
  • Confirming satisfaction
  • Handling problem calls

Who should attend?

Call center representatives, managers, and employees who deal with the public on the phone.

Available Sessions:

Recorded On: Wednesday, March 8, 2017
Price: $195.00* < Back To Details
* Invoice will include sales tax as applicable.
$215

Includes a weblink for unlimited viewing for 6-months after the date of the webinar as well as a link to handouts. Does not include live session.

$245

CD-ROM plus Hardcopy Handouts. Free OnDemand Weblink also included. Does not include live session.

CD-ROM, including full audio/visual recording, plus Hardcopy Handouts. Free OnDemand Weblink also included.
Total Price: $195.00
Upon registration, an invoice will be mailed to the address provided above.