RW Advantage - Webinars

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Event Name:*CU FOCUSED* - Error Resolution under Regulation E and Regulation Z
Date:Wednesday, February 15, 2017 10:00am CST
Panelist(s) Info: Bonnie Newsome  (Bio)

With more than 15 years of experience in credit union compliance, Bonnie specializes in a variety of compliance functions as a COMPASS Compliance Specialist. She has extensive experience with conducting credit union audits and providing staff training, as well as risk analysis on forms, disclosures, marketing materials, promotions, and web sites. Bonnie is a NAFCU Certified Compliance Officer (NCCO), a CUNA certified Credit Union Compliance Expert (CUCE) and a certified Bank Secrecy Act Compliance Specialist (BSACS).

Credits:2.0 CE Credits

What happens when a member calls in and says “there are charges on my account statement that I didn’t do”?  Does your credit union have a definite process for handling investigations into alleged errors?  This session will discuss error resolution requirements mandated by Regulation E and Regulation Z.

Covered topics

  • Definition of an error
  • Timeframes for reporting and responding to the allegation of an error
  • Investigating and responding to the allegation of an error
  • Error resolution pitfalls
  • Where the 2 regulations may overlap

Who should attend?

Compliance Officers, CEOs, Electronic Banking Services staff, Operations Staff and Credit Card services staff will all benefit from this webinar.