RW Advantage - Webinars

*CU FOCUSED* - Error Resolution under Regulation E and Regulation Z
Panelist(s) Info: Bonnie Newsome  (Bio)

With more than 15 years of experience in credit union compliance, Bonnie specializes in a variety of compliance functions as a COMPASS Compliance Specialist. She has extensive experience with conducting credit union audits and providing staff training, as well as risk analysis on forms, disclosures, marketing materials, promotions, and web sites. Bonnie is a NAFCU Certified Compliance Officer (NCCO), a CUNA certified Credit Union Compliance Expert (CUCE) and a certified Bank Secrecy Act Compliance Specialist (BSACS).


What happens when a member calls in and says “there are charges on my account statement that I didn’t do”?  Does your credit union have a definite process for handling investigations into alleged errors?  This session will discuss error resolution requirements mandated by Regulation E and Regulation Z.

Covered topics

  • Definition of an error
  • Timeframes for reporting and responding to the allegation of an error
  • Investigating and responding to the allegation of an error
  • Error resolution pitfalls
  • Where the 2 regulations may overlap

Who should attend?

Compliance Officers, CEOs, Electronic Banking Services staff, Operations Staff and Credit Card services staff will all benefit from this webinar.

Available Sessions:

Recorded On: Wednesday, February 15, 2017
Price: $195.00* < Back To Details
* Invoice will include sales tax as applicable.

Includes a weblink for unlimited viewing for 6-months after the date of the webinar as well as a link to handouts. Does not include live session.


CD-ROM plus Hardcopy Handouts. Free OnDemand Weblink also included. Does not include live session.

CD-ROM, including full audio/visual recording, plus Hardcopy Handouts. Free OnDemand Weblink also included.
Total Price: $195.00
Upon registration, an invoice will be mailed to the address provided above.