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Event Name:Customer Complaint Compliance for Same Day ACH
Date:Friday, January 20, 2017 1:00pm CST
Presented By:BankersHub
Panelist(s) Info: Terri Sands AAP, Founder - Secura Risk Management
Credits:1.2 AAP Credits, 1.0 CPE Credit

Same Day ACH is in full effect with same day credits being able to be originated and posted on the same day.  An area that compliance areas should be aware of is the opportunity for consumer complaints about not receiving their credit timely.   In preparation for Same Day ACH debits which will be effective in September 2017, a debit may also be originated and posted on the same day.  How will financial institutions handle debits posting prior to the time the consumer anticipated? 

This session will focus on the Same Day ACH Rule from a compliance perspective, how to identify a Same Day ACH consumer complaint and how financial institutions should identify, respond and resolve these types of consumer complaints.