RW Advantage - Webinars

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Event Name:Effectively Handling Debit Card Disputes: Addressing the Right Questions and Information
Date:Thursday, February 2, 2017 11:00am CST
Presented By:BankersHub
Panelist(s) Info: Terri Sands AAP, Founder - Secura Risk Management
Credits:1.2 AAP Credits, 1.0 CPE Credit

Debit Card disputes become an integral part of a financial institutions requirements to comply with Regulation E. 

  • What questions do you ask a consumer?
  • What is appropriate to ask and not to ask?
  • When do you open an investigation and close the investigation and what are your risks when notifying and communicating with a consumer regarding their debit card dispute. 

This webinar will take you through all the issues you may face with a consumer debit card dispute and how to effectively take care of your consumer while balancing Regulation E requirements. 

Best Business Practice Document: This webinar will include a frequently asked debit card dispute document to assist your front line and back office in handling debit card disputes.