|Panelist(s) Info:||Patrice Konarik (Bio)
Patrice M. Konarik is president of Sunwest Training Corp. founded over 20 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 30 years experience in the financial industry, Patrice has focused her expertise on the retirement and new account areas and is currently providing live training and webinars on these subjects on a nationwide basis. She has a BS In Management Science from New York's Binghamton University. Many state banking associations and other organizations use her as their main source for training on these complicated topics. Patrice's upbeat personality and former banking experience easily encourages interaction and questions during the training sessions.
|Credits:||2.5 CE Credits|
Don’t you just LOVE when people quote IRS regulations to you? You know, regulations written by those who have never worked in a financial institution and have to work with the general public and their levels of knowledge on a day-to-day basis???
For the last 13 years since HSAs have been introduced, you would think the understanding of these account would get better, but they still breed so much confusion and interpretation that they are steeped in misunderstanding by both customers and the bank and credit union employees - causing hours of corrections all year long. We are brain-washed into a customer-service mindset and ignoring our account holders’ mistakes on their HSA accounts and refusing to help them correct those mistakes are at odds with everything we have been trained to do.So how do we strike that perfect balance between customer responsibility and custodial responsibility on Health Savings Accounts, and what kind of firewalls can we put in place to prevent constant monitoring?
Who should attend?
New Account Representatives, Certificate of Deposit Personnel, Savings Counselors, Accountholder Service Representatives, Investment and Trust Personnel who are involved in the opening, selling, marketing, or administration of HSAs. Any officer/manager who "oversees" the New Account department and may be responsible for answering HSA accountholders questions or concerns but does not actually open HSA accounts.
Time: 10:00am - 12:00pm CST